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Click on the item you wish to purchase, select your preferred colour, size, length, and quantity. Proceed to add item(s) to your shopping cart.

To see all your add to cart items, click on “My Cart” at the top right hand side of the page. Proceed to enter your address and delivery details to check out.

We accept payment using Credit/Debit Cards, Apple Pay, Google Pay, & PayPal. (Visa, Mastercard, American Express).

Note: All transactions are done securely via our payment gateways. We do not have any access to any Credit or Debit Card information.

To make changes or cancel your order, kindly inform us at hello@oumojewelry.comwithin 12 hours of placing your order. We are unable to accept any amendments or cancellations after this time period, as your order may have already been processed. In such instances, modifications cannot be made.

We understand the importance of shipping protection for your order. If you are unsure whether you have added it to your cart during the checkout process, we recommend checking the details of your order confirmation email.

It should mention if the Green Shipping Protection was included.

To ensure a smooth process for initiating a delay/lost package claim, please verify whether you have purchased the Green Shipping Protection for your order.

To check if you have shipping protection cover for your oder, refer to here.

To initiate a reimbursement claim for delay/lost, Please have your order number and email address ready!

1. Go to our Track orders page.

2. Put in your order number and email address to search the shipping status of your order.

3. You may see "Protected" under the order information.

4. Click "protected" to sumbit a delay or lost claim.

5. Once you get it, you will see the page like this:

6. Follow the instruction and sumbit a claim. 

Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our products that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.

RETURNS: In the interest of hygiene and for protection of all customers, earrings, and pierced jewelry are excluded from exchange and return.This exclusion arises from Health and Safety consideration and to prevent spread of possible infections. We do not accept returns or exchanges to ensure each customer receives a completely new and unused product.

Exceptions: If the item you received is defective or not what you ordered, please contact us at hello@oumojewelry.com with your order # and a photo of the product in question within 7 business days to open up a conversation on how we can make this right. 

To open up a conversation regarding your request, please send us an email with the following information:

1. Order number
2. Brief description of the issue
3. Photos of the issue

If you have any questions, please don’t hesitate to email us: hello@oumojewelry.com

ALL REFUND ARE IN STORE CREDIT ONLY.

SHIPPING COST IS NOT REFUNABLE.

If you believe you have received the wrong item, contact us at hello@oumojewelry.com with the email titled “Incorrect Item Received”. Together with this e-mail, please provide us with your Order number and a clear snapshot of incorrect product received.

If you believe you have received a defective item, contact us at hello@oumojewelry.com with the email titled “Defective Item Received” within 7 business days upon received. Together with this e-mail, please provide us with your Order number and a clear snapshot of the defect followed by a detailed description of the defect.

Thank you so much for your interest in our reward program. To receive points, please sign up here.

Once an account is created, the points will be automaticlly added to your account every time you made a purchased.

More ways to earn points & redeem, refer here.

Please make sure you have sign up our reward program first, if not, please sign up here.

Once you sign up successfully, the points is not updated in your account, please contact us with a title of your account email address via hello@oumojewelry.com

Please send us a screenshot of the page that shows the points is not working via hello@oumojewelry.com

Please accept our sincre apologies for the late response. If you didn't hear any response from us in 5 business days of a message sent, please send us an follow up email with a title of ASAP. We got so many requests especially during the holiday season, sometimes, mistake happens. We are so sorry to miss your messgae and we apprecite so much for the re-contact. 

If the message is sent thru the social, please send us an email via hello@oumojewelry.com This will allow us to efficiently address the concerns and ensure timely follow-up on our end. We appreciate your time and understanding in this matter.

Jewelry material care tip: Link here.

Piercing size and measurement guide: Link here.

*If your sizes is in between, please choose the larger size.

*Our models wear size 7. If you usually wear size 7, pick the accurate size 7.

*Some of our rings have rubber band inside, that are size adjustable.

*Some of our rings are opener, sizes are adjustable :).

How to use the flatback applicator tool? Link here.

Threadless Flat Back Applicator Tool

For easier insertion, consider using a Threadless Flat Back Applicator. Here is the tutorial link: Threadless Flat Back Applicator Tool

Internal Threaded Flat Back Applicator Tool

For easier insertion, consider using a Internal Threaded Flat Back Applicator. We offer two size options. Please visit the piercing product and refer to the description to choose the appropriate tool size.

Here is the tutorial link:

Flatback Applicator Guide-Internal Threaded

It's important to note that tarnish is a natural occurrence for sterling silver and does not indicate a defect in the material. However, the rate at which tarnish occurs can vary depending on factors such as an individual's body chemistry, skin acidity, and how the jewelry is stored and cared for.

We recommend the following cleaning method:

1. Mix baking soda with water, using a ratio of 3 parts baking soda to 1 part water.
2. Apply the paste to the silver earrings using a microfiber cleaning cloth.
3. As the cloth takes off the tarnish, keep rotating it so that only clean parts touch the earrings.
4. Rinse the earrings with warm water and gently press dry.