Order and Shipping
How do I make an order? +
Click on the item you wish to purchase, select your preferred colour, size, length, and quantity. Proceed to add item(s) to your shopping cart.
To see all your orders, click on “My Cart” at the top right-hand side of the page. Proceed to enter your address and delivery details to check out.
To see all your orders, click on “My Cart” at the top right-hand side of the page. Proceed to enter your address and delivery details to check out.
What payment method do you accept? +
We accept payment using Credit/Debit Cards, Apple Pay, Google Pay, Alipay & PayPal. (Visa, Mastercard, American Express).
Note: All transactions are done securely via our payment gateways. We do not have any access to any Credit or Debit Card information.
Note: All transactions are done securely via our payment gateways. We do not have any access to any Credit or Debit Card information.
I do not have a Paypal Account, can I still order using Paypal? +
Yes. You can check out as a guest. Payment using Credit/Debit Card is simple and possible even if you do not have a Paypal account. Follow the steps below.
Step 1: Check out as a guest.
Step 2: Complete payment details to confirm purchase.
Step 1: Check out as a guest.
Step 2: Complete payment details to confirm purchase.
What currency do you accept? +
We ship worldwide. All prices displayed on the website are quoted in the currency that is based on your choice, for reference. Currency rates are updated from time to time.
Can I cancel my order? +
To cancel your order, please notify us at hello@oumojewelry.com within 12 hours after order has been placed. No cancellation will be accepted after the stipulated time period. This is because chances are that your order might have already been processed. Accepted cancellations will be refunded in the form of store-credit. Cancellation and exchanges during sale period is not allowed.
How can I amend my order? Where do you ship to? +
We ship worldwide from our warehouse in Hongkong.
What are the shipping fees and delivery timeline? +
Flat rate USD $6.99 for most countries worldwide. Free shipping if order over $59 USD.
We aim to dispatch all customer orders within 48 hours, with the exception of weekends. For sale period, festive season and public holidays, order dispatch may take up to 3 - 5 days in these cases.
For full details about our shipping times, costs, and policies, please refer to our Shipping Policy.
We aim to dispatch all customer orders within 48 hours, with the exception of weekends. For sale period, festive season and public holidays, order dispatch may take up to 3 - 5 days in these cases.
For full details about our shipping times, costs, and policies, please refer to our Shipping Policy.
Returns & Warranty
What is the return policy? +
We want you to love your purchase, but we understand that sometimes things don't go as planned. We accept returns on all products within 14 days of delivery. If you'd like to initiate a return, we're here to make the process as smooth and stress-free as possible. Here's what you need to do:
1. Send us an email at hello@oumojewelry.com with your return request. Be sure to include your order number and the image of the item(s) you'd like to return.
2. Our friendly support team will respond promptly with the next steps and all the details you need to complete your return.
3. Once we receive and process your return, we'll issue your store credit, which you can use anytime for any of our products.
We’re here to help every step of the way. If you have any questions or concerns, don’t hesitate to reach out. Your satisfaction is our priority, and we’re committed to ensuring you have a positive shopping experience with us.
*Shipping cost is not refunable.
1. Send us an email at hello@oumojewelry.com with your return request. Be sure to include your order number and the image of the item(s) you'd like to return.
2. Our friendly support team will respond promptly with the next steps and all the details you need to complete your return.
3. Once we receive and process your return, we'll issue your store credit, which you can use anytime for any of our products.
We’re here to help every step of the way. If you have any questions or concerns, don’t hesitate to reach out. Your satisfaction is our priority, and we’re committed to ensuring you have a positive shopping experience with us.
*Shipping cost is not refunable.
I have received an incorrect item, what should I do? +
If you believe you have received the wrong item, contact us at hello@oumojewelry.com with the email titled “Incorrect Item Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear image of the incorrect product received.
90-Days Warranty +
No Risk, All Reward
Your purchase is fully protected under our 90 DAYS warranty. This policy outlines the options available to customers in the event of product defects or issues within the warranty period. What qualifies as a defect? An example of a defect would be a broken clasp or a missing stone.
How it works:
If you discover a defect in your item within 90 days of delivery, we'll happily issue you refund (in the form of an e-gift card) equivalent to the amount paid for the item.
How to Claim Your Warranty?
Please contact us hello@oumojewelry.com and include the following:
1. Your order number(s)
2. A picture or video of the affected item(s)
3. A description of the issue encountered
Please Note:
This Standard Warranty does not cover issues related to lost items.
This Standard Warranty is applicable once per item purchased. Our warranty does not cover free items.
*Shipping cost is not refunable.
Your purchase is fully protected under our 90 DAYS warranty. This policy outlines the options available to customers in the event of product defects or issues within the warranty period. What qualifies as a defect? An example of a defect would be a broken clasp or a missing stone.
How it works:
If you discover a defect in your item within 90 days of delivery, we'll happily issue you refund (in the form of an e-gift card) equivalent to the amount paid for the item.
How to Claim Your Warranty?
Please contact us hello@oumojewelry.com and include the following:
1. Your order number(s)
2. A picture or video of the affected item(s)
3. A description of the issue encountered
Please Note:
This Standard Warranty does not cover issues related to lost items.
This Standard Warranty is applicable once per item purchased. Our warranty does not cover free items.
*Shipping cost is not refunable.
Collabs & Affiliates
How to apply for Affiliate/Collab? +
We’re excited that you’re interested in collaborating with us! Joining our Affiliate/Collab program is simple and straightforward. Just follow these steps:
1. Visit our Collab Page: Head over to our dedicated Collab Page to learn more about the program and its benefits.
2. Submit an Application Form: Fill out the application form on the Collab Page with your details. Be sure to share a bit about yourself and why you’d love to work with us!
Once we receive your application, our team will review it and get back to you as soon as possible. We can’t wait to hear from you and explore the opportunity to work together!
1. Visit our Collab Page: Head over to our dedicated Collab Page to learn more about the program and its benefits.
2. Submit an Application Form: Fill out the application form on the Collab Page with your details. Be sure to share a bit about yourself and why you’d love to work with us!
Once we receive your application, our team will review it and get back to you as soon as possible. We can’t wait to hear from you and explore the opportunity to work together!
Piercing Guide
How do I find the right piercing size? +
Finding the perfect size for your piercing is essential for comfort and style. To help you choose the right size, we’ve created a detailed guide that covers everything you need to know, including measurements and tips for different types of piercings.
Refer to our Piercing Size Guide for all the information you need to make the best choice. If you have any further questions, feel free to reach out to us for assistance!
Refer to our Piercing Size Guide for all the information you need to make the best choice. If you have any further questions, feel free to reach out to us for assistance!
How to use the Flatback Applicator Tool? +
Refer to our Flatback Applicator Guide to learn how to properly use the tool for your jewelry.
Jewelry Care
Care for your jewelry +
To ensure the longevity of your jewelry, please visit our Materials & Care page for detailed cleaning and storage instructions.
Blog (Coming soon)
How to Clean and Care for Your Piercings Safely +
A guide on maintaining your piercings to prevent infections and keep them looking great.
How to Choose the Right Jewelry for Your Piercing +
Tips on selecting jewelry based on piercing type, material, and size.
What Materials Are Safe for Sensitive Skin? +
An overview of hypoallergenic materials and their benefits for sensitive skin.
How to Measure Your Piercing Size Correctly +
A tutorial on using tools like calipers or sizing charts to measure your piercing accurately.
Jewelry Trends: What's Popular Right Now? +
Insights into the latest trends in piercing jewelry styles and designs.
How to Transition from Healing Jewelry to Decorative Jewelry +
A step-by-step guide on when and how to switch jewelry after healing.
What to Do If Your Piercing Feels Uncomfortable +
Advice on troubleshooting common piercing issues like swelling, irritation, or tightness.
Piercing Aftercare: What You Need to Know +
Comprehensive tips on aftercare routines for new piercings.
Can I Sleep With My Piercings In? +
Guidance on jewelry types safe for sleeping and how to protect your piercing at night.
Contact Us
Contact Form +
Please send us an email to hello@oumojewelry.com
Contact Us
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Customer service
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