30 DAYS WARRANTY

DOES MY ORDER COME WITH A WARRANTY?

Absolutely. We stand behind the quality of every piece we make and want you to enjoy a worry-free shopping experience. All eligible items purchased directly from our website come with a 30-day warranty.

Our warranty covers any unexpected product defects that occur within this period.
If something doesn't look or function the way it should, we're here to help.

We stand behind the quality of our products and strive to provide our customers with a hassle-free shopping experience. As part of our commitment to customer satisfaction, we offer a 30-days warranty policy on all eligible items purchased directly from our website.

This policy outlines the options available to customers in the event of product defects or issues within the warranty period.

1. What the Warranty Covers？

Our 30-day warranty covers manufacturing defects that appear during normal use.

• Hinges or clasps that stop functioning during normal wear.
• A crystal or stone coming off because loose prongs or weak bonding.
• A barbell or post bending on its own (not from force or misuse)
• Structural failure of a piece (e.g., weld/connection points separating naturally)

If you experience any of the above within 90 days, we’re here to help.

2. What the Warranty Does Not Cover

Some issues occur due to daily wear or external factors and are not considered manufacturing defects.

Not covered under warranty:

• Lost items (including toppers, screw-on ends, threadless ends, or rings).
• Ends that fall off during wear.
• Damage caused by improper use, force, bending, or accidental impact.
• Scratches, wear-and-tear, or color changes caused by chemicals, alcohol, skincare products, or cleaning agents.
• Damage resulting from improper insertion or removal

If you’re unsure whether your situation qualifies, feel free to ask—we’re always here to help.

3. How to Submit a Warranty Request?

To file a warranty claim, please email us at hello@oumojewelry.com with:

• Your order number
• A clear photo or video of the issue
• A brief description of what happened
  
• Our team will review your request and respond within 1–3 business days.
  

If approved, you will receive:

• A replacement item (when available), or
• A store-credit refund

 

4. Additional Notes

• Warranty applies only to items purchased directly from oumojewelry.com.
• The 30-day period begins on the date the order is delivered.
• Store credit does not expire.
• Shipping fees are non-refundable.

 

💙 Our Commitment
We want you to love your jewelry and feel confident wearing it every day. If something isn’t right, we’ll always do our best to fix it quickly and fairly. Thank you for choosing Oumo Jewelry.