We accept returns on all products within 14 days of delivery. Items must be in their original, unworn condition with original packaging. Customers are responsible for return shipping costs, and original shipping fees are non-refundable.

Submit your return request on our return center.

We offer exchanges for the same product in a different size or variant.

• The item must be returned in its original condition
  
• Return shipping cost is the responsibility of the customer
  
• Once received, we will process your exchange accordingly
  

For size-related issues, you can contact us at hello@oumojewelry.com before returning. Our team (including professional piercers) can help recommend a more comfortable and suitable size based on your wearing experience.

• Track my order here.
• Once your order ships, you'll receive a Shipping Confirmation Email with your tracking number to your checkout email.
• You can also log into your OumoJewelry account, go to My Orders, and select your recent purchase to view real-time tracking status.

Yes! We recommend our ASTM F-136 Implant-Grade Titanium pieces as the top choice for new piercings and highly sensitive skin. Some materials may react to skin oils over time — if you have very sensitive skin, we suggest occasional wear rather than 24/7 use for those pieces.

Log into your account and proceed to checkout. Under the Payment Options section, you'll see your available Store Credit balance — simply apply it for an immediate deduction from your order total.

Check on each product page, If an item is eligible for customization, the available options will be clearly listed there.

Unlike other stores that only offer small discounts, OUMO+ members can redeem points for actual products and essential accessories in our Points Shop. Visit our Rewards page to see what's available.

Most orders are processed within 48–72 hours on business days (Monday–Friday). Orders that include customized pieces may require 3–5 business days for fulfillment. Shipping times after dispatch:

• Canada, Australia & Europe: 8–15 business days
• Mexico & Brazil: 15–25 business days

• Track my order here.
• Once your order ships, you'll receive a Shipping Confirmation Email with your tracking number to your checkout email.
• You can also log into your OumoJewelry account, go to My Orders, and select your recent purchase to view real-time tracking status.

Shipping delays can occasionally happen due to high demand, customs processing, or carrier issues. Please allow a few extra business days beyond the estimated window. If your order is significantly delayed, contact us and we'll look into it for you right away.

Yes! We offer free shipping for orders over $60 USD.

We're sorry to hear that! Please first check with neighbors or any safe spots where the carrier may have left your package. If you still can't locate it, contact us within 7 days of the marked delivery date and we'll work with you to resolve it.

Customs fees and import duties vary by country and are the responsibility of the recipient. We recommend checking your local customs regulations before placing an order. We are not responsible for any additional fees charged by your country's customs office.

We accept returns on all products within 14 days of delivery. Items must be:

• In their original, unworn condition
• In original packaging
• Free from damage or signs of use

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

To initiate a return, please submit your return request on our return center.

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!

We currently only support exchanges for the same product in a different size.

Sizing Support: For size-related exchanges, our team may provide a Size Recommendation with up to four options based on your fit feedback.

OUMO+ is our loyalty rewards program designed to give back to our most valued customers. Unlike typical discount-only programs, OUMO+ lets you redeem points for actual products and accessories in our Points Shop — real value for your loyalty.

Simply create a free account on our website to automatically become an OUMO+ member. You'll start earning points on your very first purchase. Visit our Rewards page to learn more.

You can earn OUMO+ points by:

• Making purchases on our website
• Referring friends to OumoJewelry
• Writing product reviews
• Following us on social media
• Celebrating your birthday

Check your rewards dashboard for the full list of ways to earn.

You can redeem points for free products and essential accessories in our Points Shop. We regularly update the shop with new items, so check back often to see what's available.

Once you redeem your points for a reward, you'll receive a unique reward code. Apply this code at checkout to claim your free item. Make sure to use it before the expiry date listed on your reward.

Reward codes generally cannot be combined with other discount codes or promotions. Only one discount can be applied per order. Store Credit, however, can be used alongside reward codes.

Points remain active as long as your account is in good standing and you make at least one purchase per year. We'll notify you if your points are close to expiring so you don't miss out.

OUMO+ has multiple VIP tiers based on your annual spending. Higher tiers unlock exclusive benefits like bonus point multipliers, early access to new collections, and special member-only rewards. Visit our Rewards page to see the full tier breakdown.

Share your unique referral link with friends. When a friend makes their first purchase using your link, both of you earn bonus points. Find your referral link in your rewards dashboard. There's no limit to how many friends you can refer!

We use a range of high-quality materials including:

• ASTM F-136 Implant-Grade Titanium — our top recommendation for piercings and sensitive skin
• Stainless steel
• 925 Sterling Silver

Material details are listed on each product page.

Yes! We recommend ASTM F-136 Implant-Grade Titanium as the best option for new piercings and sensitive skin. It is hypoallergenic, nickel-free, and biocompatible. Some other materials may react with skin oils over time, so we suggest occasional wear for those if you have very sensitive skin.

Implant-grade titanium pieces can generally handle brief water exposure, but we recommend removing all jewelry before swimming, showering, or exercising to extend the life of your pieces. Prolonged exposure to chlorine, salt water, or sweat can affect certain metals and finishes.

ASTM F-136 Titanium is the same grade used in medical implants. It is:

• Nickel-free — ideal for allergy-prone skin
• Biocompatible — safe for healed and healing piercings
• Lightweight — comfortable for all-day wear
• Corrosion-resistant — long-lasting even with daily use

To keep your jewelry looking its best:

• Store pieces in the provided pouch or a soft jewelry box
• Avoid contact with perfume, hairspray, lotions, and chemicals
• Clean gently with a soft dry cloth after wearing
• Remove jewelry before exercising, swimming, or sleeping

Yes! For most standard size adjustments — such as changing a 6mm post to an 8mm post — we provide this service completely free of charge.

Check the Product Detail or Description section on each product page. If an item is eligible for customization, the available options will be clearly listed. You can also contact us to ask about a specific piece.

You can submit your customization request in the Order Notes field at checkout, or by contacting us directly with your order number and the specific customization you need.

Standard size adjustments are completely free. More complex customizations may incur an additional fee depending on the work involved. We'll always confirm any costs with you before proceeding.

Customized orders typically require an additional 3–5 business days for fulfillment beyond our standard processing time. You'll receive an email confirmation once your customized piece is ready to ship.

We accept all major payment methods including:

• Credit & Debit Cards (Visa, Mastercard, Amex)
• PayPal
• Shop Pay
• Apple Pay & Google Pay
• Store Credit

Our store displays prices in multiple currencies. The currency shown at checkout will be the one you're charged in. Please note that your bank may apply a foreign transaction fee if the currency differs from your card's default currency.

At checkout, look for the "Discount Code" or "Promo Code" field. Enter your code and click Apply. The discount will be reflected in your order total before you complete payment.

Promo codes may not work if:

• The code has expired
• Minimum order requirements haven't been met
• The items in your cart are excluded from the promotion
• A different discount is already applied (only one discount per order)

If you're still having trouble, contact us and we'll help.

Refunds are issued to your original payment method within 5–7 business days of us receiving and approving your return. If you prefer, you can also opt for Store Credit which is processed faster. Please allow additional time for your bank to reflect the refund.

Log into your account and go to checkout. Under Payment Options, your available Store Credit balance will be displayed — simply apply it to instantly deduct the amount from your order total.