How can we help?
Oumo Jewelry FAQs — quick answers for choosing, ordering and caring for your pieces.
Orders & payment
Checkout, discounts and your account.
Which payment methods can I use?
Which payment methods can I use?
Available payment methods and currencies are shown at checkout. Select your preferred option there before placing your order.
How do I apply a discount code?
How do I apply a discount code?
Enter your code in the discount field at checkout. If it is not accepted, check its expiry date, eligible items and minimum spend. Whether offers can be combined depends on the promotion.
How do I use store credit?
How do I use store credit?
Sign in with the email associated with your Oumo order. If credit is available, you can apply it at the payment step of checkout.
How can I check my OUMO+ rewards?
How can I check my OUMO+ rewards?
Sign in to your Oumo account and open the Rewards dashboard to see your balance, available rewards and current program terms.
Can I change an order?
Can I change an order?
Contact us as soon as possible with your order number and the change you need. We will check the order status and confirm what is possible.
Shipping & tracking
Follow your order from dispatch to delivery.
Where do you ship, and what does shipping cost?
Where do you ship, and what does shipping cost?
Delivery options, charges and any free-shipping eligibility are shown at checkout for your address. See our Shipping Policy for destination details.
When will my order arrive?
When will my order arrive?
Timing depends on your destination, the delivery service and whether your order includes customized items. Check the estimate at checkout and use your tracking link after dispatch. Delivery estimates are not guaranteed arrival dates.
How do I track my order?
How do I track my order?
Your shipping confirmation email contains your tracking information. You can also track your order here. Check your spam folder if you cannot find the email.
What if tracking is delayed or says delivered?
What if tracking is delayed or says delivered?
Check the latest carrier update and, if marked delivered, your safe place, household or building reception. If you still need help, contact us with your order number and tracking details.
Will I need to pay customs or duties?
Will I need to pay customs or duties?
Review the information shown at checkout and in our Shipping Policy. Contact us before ordering if the charges for your destination are unclear.
14-day easy returns & exchanges
A clear process, with eligibility and shipping terms.
What is the return and exchange window?
What is the return and exchange window?
Request a return or exchange within 14 days of delivery. Each product is eligible once and must be unworn, in its original condition and packaging. Worn piercing jewelry, lost items or detached components and Final Sale items are excluded. See the Return & Exchange Policy for the full terms, including applicable EU rights.
How do I start a return or exchange?
How do I start a return or exchange?
Submit your request at our Return Center and wait for approval. Then use the return address provided and enter your parcel tracking number. Follow the instructions for your approved request and keep your shipping receipt. Return Center: https://oumojewelry.com/apps/17returns
Who pays for return shipping?
Who pays for return shipping?
Return shipping is normally the customer’s responsibility, and original shipping fees are non-refundable. Use a tracked service. If an item arrived damaged or incorrect, contact us before sending it back; see the Return & Exchange Policy for the applicable terms, including EU provisions.
Can I exchange for another size?
Can I exchange for another size?
Eligible items can be exchanged for the same product in another size or variant. Contact us for sizing help before returning your item.
How will I receive my refund?
How will I receive my refund?
For an approved return, choose a refund to your original payment method or store credit. After your return arrives and passes inspection, Oumo processes the refund within 3–5 business days. This is processing time, not the date funds reach your account. Once issued, a card refund usually takes an additional 6–10 business days to appear, depending on your card-issuing bank.
Where can I find the complete return terms?
Where can I find the complete return terms?
Read our Return & Exchange Policy, including the EU right of withdrawal and applicable conditions.
365-day warranty
Support for confirmed manufacturing defects.
What does the 365-day warranty cover?
What does the 365-day warranty cover?
Our 365-day warranty applies exclusively to the Titanium Collection and starts on the purchase date. If your piece has a manufacturing defect within that period, it is eligible for a one-time replacement at no additional cost.
Is a warranty replacement free?
Is a warranty replacement free?
Yes. A qualifying manufacturing defect in a Titanium Collection item within 365 days of purchase is eligible for a one-time replacement at no additional cost. If the original item is out of stock or discontinued, you may choose an item of equal or lower value; any price difference is not refunded.
What is not covered?
What is not covered?
The warranty does not cover damage from accidents, misuse or neglect; normal wear and tear; unauthorized repairs or modifications; loss or theft; or exposure to harsh chemicals or excessive heat. The 365-day warranty applies only to the Titanium Collection.
How do I request warranty support?
How do I request warranty support?
Email hello@oumojewelry.com with your order number, a clear photo or video and a short description of the issue. Our team will review the Titanium Collection item and purchase date against the 365-day manufacturing-defect warranty and confirm the replacement steps.
Materials, care & help
A little guidance for your everyday pieces.
Where can I check the material?
Where can I check the material?
Read the material and finish listed on the product page. Our Materials & Quality page explains the range, and Certification page provides the available testing information.
We randomly select the titanium jewelry we sell, supplied by our manufacturing partners, for third-party testing. When we change manufacturing partners, we arrange new testing. Our SGS composition report records that the tested titanium jewelry met the ASTM F136 chemical-composition requirements stated in the report. View the original test reports.
Which material should I choose for sensitive skin?
Which material should I choose for sensitive skin?
For sensitive skin, our first recommendation is ASTM F136 titanium: nickel is not an intentional alloying ingredient, and titanium resists corrosion. Check the exact material and finish on each product; stainless steel can contain nickel, and plated finishes may wear over time. For a healing piercing, material is only one part of suitability: the size, shape, surface finish and fit also matter. Individual reactions vary; a qualified piercer can assess a suitable piece for your placement and healing stage.
How should I care for my jewelry?
How should I care for my jewelry?
Healing stage: keep suitable initial jewelry in place, wash hands before touching, use sterile 0.9% saline wound wash for external piercings and dry gently. Do not twist the jewelry; avoid pressure, snagging and swimming.
Once fully healed: clean during normal hygiene, wipe the jewelry with a soft cloth, store spare pieces dry and protect plated finishes from chemicals and prolonged water exposure. Avoid heavy or dangling pieces when they could catch; even healed holes can shrink if left empty.
Healing differs by person and placement. A qualified piercer can assess fit, downsizing and readiness for a change; seek medical care for worsening pain, heat, swelling, pus or feeling unwell.
How long do different ear piercings take to heal?
How long do different ear piercings take to heal?
Approximate healing ranges by ear placement:
Lobe: 6–9 weeks.
Helix and forward helix: 6–9 months or longer.
Flat and conch: 6–9 months or longer.
Tragus, daith and rook: 6–9 months or longer.
Industrial, snug and anti-tragus: often 6–12 months or longer.
These are planning ranges, not automatic jewelry-change dates. The outside may look settled before the inner channel has healed. Individual healing varies; have a qualified piercer assess readiness before a first change.
How long do nose and body piercings take to heal?
How long do nose and body piercings take to heal?
Approximate ranges: nostril 3–6 months or longer; septum 6–8 weeks or longer; eyebrow 2–3 months or longer; lip/labret 2–3 months or longer; navel 6–12 months or longer; nipple 6–12 months or longer. Healing varies with placement, anatomy and irritation, and these timelines are not a guarantee that the piercing is ready for a jewelry change.
Can I sleep or exercise with a healing piercing?
Can I sleep or exercise with a healing piercing?
Keep suitable initial jewelry in while healing; avoid sleeping directly on the piercing and use an ear-opening pillow for healing ear cartilage. Exercise is usually fine if it does not bump, pull or compress the area; keep gym equipment and bedding clean, and have a piercer handle any necessary jewelry change or downsize. Once fully healed, remove bulky or dangling jewelry before activities where it could catch, but avoid leaving the channel empty for long because even healed piercings can shrink. Individual healing and fit vary; a qualified piercer can advise on safe adjustments.
How can I get more help?
How can I get more help?
Visit our Piercing Academy for sizing and wearing guides, or contact us. For order questions, include your order number so we can help.
