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Absolutely. We stand behind the quality of every piece we make and want you to enjoy a worry-free shopping experience. All eligible items purchased directly from our website come with a 90-day warranty.

Our warranty covers any unexpected product defects that occur within this period.
If something doesn't look or function the way it should, we're here to help.

1. What the Warranty Covers？
2. What the Warranty Does Not Cover
3. How to Submit a Warranty Request?
4. Additional Notes

For more detail, plese refer to our warranty policy.

We want you to love your purchase! We accept returns on all products within 14 days of delivery. Items must be in their original, unworn condition with packaging.

For more detail, plese refer to our return policy.

We do not offer direct exchanges at this time. We want you to get your favorite pieces as quickly as possible!

If you’d like a different size, color, or style, the best way is to follow our return process to send back your original item for Store Credit. Once your return is processed, you can immediately use that credit to place a new order for the item you truly want.

It depends on how you placed your order:

• For Guest Checkout:

Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number and a direct link to the carrier's website. Please check your inbox (and spam folder) for this email.

• For Account Holders:

Simply Log In to your OumoJewelry account. Go to "My Orders", select your recent purchase, and you will find the real-time tracking status and history there.

Yes! We offer options for all skin types, but we recommend choosing the material that best fits your sensitivity level:

• Best for Sensitive Skin: ASTM F-136 Titanium
  Our top recommendation for new piercings and highly sensitive skin. It is 100% hypoallergenic, nickel-free, and biocompatible (the same material used in medical implants). If you often experience irritation, our Titanium collection is your safest bet.
• Great for Daily Wear: 316L Surgical Steel
  A high-quality, durable, and lead/nickel-free option. While our silver-toned steel is extremely skin-friendly, please note that our Gold Plated Stainless Steel pieces involve a plating process; those with extreme metal allergies may prefer our solid Titanium options.
• For Occasional Styling: S925 & Brass
  Our Sterling Silver and Gold-Plated Brass pieces are beautiful for changing up your look. However, as they can naturally react to skin oils over time, we recommend them for occasional wear rather than long-term 24/7 use if you have sensitive skin.

Pro Tip: If you want 'set-it-and-forget-it' jewelry that stays bright and irritation-free forever, go with Titanium!

Using your Store Credit is simple and automatic! Just follow these steps:

1. Log In:Make sure you are Logged In to your OumoJewelry account before checking out.

2. Checkout:Proceed to the Payment step of the checkout process.

3. Apply Credit:Under the Payment Options section, you will see your available Store Credit balance. Simply check the box or click "Apply" to use it.

4. Instant Discount:The credit amount will be immediately deducted from your order total.

Please check the "Product Detail" or "Description" section on each product page.

If an item is eligible for customization, we will clearly list the available options (such as alternative post lengths or gauges) right there.

Unlike other stores that only offer small discounts, you can redeem your points for actual products and essential accessories in our Points Shop.

Your delivery time depends on your location and the items ordered:

Processing Time: Most orders are processed within 48 hours. If your order includes customized pieces, please allow 3-5 business days for fulfillment.

Shipping Estimates:

• USA, UK, & Germany: 5-8 business days
• Canada, Australia, & Europe: 8-15 business days.
• Mexico & Brazil: 15-25 business days.

For a complete list of shipping times and rates by country, please refer to our Shipping Policy.

It depends on how you placed your order:

For Guest Checkout:
Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number and a direct link to the carrier's website. Please check your inbox (and spam folder) for this email.

For Account Holders:
Simply Log In to your OumoJewelry account. Go to "My Orders", select your recent purchase, and you will find the real-time tracking status and history there.

If your order is not processed by the estimated shipping date, our Customer Service team will contact you with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to email (hello@oumojewelry.com) should you have any questions.

Yes! We offer Free Standard Shipping on all orders over $60.For orders below this amount, shipping costs are calculated at checkout based on your destination.

Sometimes carriers mark packages as delivered early. Please check with neighbors or your building manager first.If it hasn't arrived within 2 business days of the "Delivered" status, contact us (hello@oumojewelry.com) so we can open an investigation.

No, you don't have to worry about that! All applicable customs, duties, and taxes are included in the final price at checkout.We ensure a "Delivered Duty Paid" (DDP) experience, so there are no hidden fees or surprise charges when your package arrives.

We want you to love your purchase, but we understand that sometimes things don’t go as planned. We accept returns on all products within 14 days of delivery. If you’d like to initiate a return, we’re here to make the process as smooth and stress-free as possible.

1.  Here’s what you need to do:
   Send us an email at hello@oumojewelry.com with your return request. Be sure to include your order number and a clear image of the item(s) you’d like to return.
2. Our friendly support team will respond promptly with the next steps and all the details you need to complete your return.
3. Once we receive and process your return, we’ll issue you a refund of store credit, which you can use anytime for any of our products.

Please note: Customers are responsible for the return shipping cost. Shipping fees are non-refundable.

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!

We do not offer direct exchanges at this time. We want you to get your favorite pieces as quickly as possible!If you’d like a different size, color, or style, the best way is to follow our return process to send back your original item for Store Credit. Once your return is processed, you can immediately use that credit to place a new order for the item you truly want.

Our 90-day warranty covers manufacturing defects that appear during normal use.

• Hinges or clasps that stop functioning during normal wear.
• A crystal or stone coming off because loose prongs or weak bonding.
• Structural failure of a piece (e.g., weld/connection points separating naturally)

If you experience any of the above within 90 days, we’re here to help.

Some issues occur due to daily wear or external factors and are not considered manufacturing defects. Not covered under warranty:

• Lost items (including toppers, screw-on ends, threadless ends, or rings).
• Ends that fall off during wear.
• Damage caused by improper use, force, bending, or accidental impact.
• Scratches, wear-and-tear, or color changes caused by chemicals, alcohol, skincare products, or cleaning agents.
• Damage resulting from improper insertion or removal

If you’re unsure whether your situation qualifies, feel free to ask—we’re always here to help.

To file a warranty claim, please email us at hello@oumojewelry.com with:

• Your order number
• A clear photo or video of the issueA brief description of what happened

Our team will review your request and respond within 2–3 business days.

If approved, you will receive:Refund of store credit

Turn your passion for sparkle into rewards!

At OumoJewelry, we believe every piece of self-love deserves to be celebrated. Our Rewards Program is designed to give back to our amazing community. The more you shop, the more you earn.

It’s completely free! Simply create an account or log in to start earning points. You’ll even get a Welcome Bonus just for signing up!

There are plenty of ways to grow your balance:

• Shop: Earn 1 Point for every $1 spent (Piercing Muse members earn 2 Points per $1!).
• Socialize: Follow us on TikTok (30 pts), Instagram (30 pts), or Facebook (20 pts).
• Reviews: Write a product review to get 50 Points.
• Celebrate: Add your birthday to receive a 50 Points gift every year.

Unlike other stores that only offer small discounts, you can redeem your points for actual products and essential accessories in our Points Shop:

• 200 Points: Free OUMO Pouch Bag or Storage Labels.
• 300 Points: Free Titanium or Gold-plated Screw Ball Backings (various sizes/colors).
• Exclusive Items: Keep an eye on your dashboard for rotating free jewelry pieces!

It’s a simple process:

1. Log in to your Rewards Dashboard.
2. Scroll to the "Points Shop" and click "Redeem" on your chosen item.
3. Copy the unique code generated for you.
4. Add that specific item to your cart.
5. Apply the code at checkout—the price of that item will drop to $0!

YES! One of the best perks of OUMO+ is that our reward codes are stackable. You can use your "Free Product" code even if you are already using another promotional discount on your order.

To keep your account active, simply earn or redeem points once every 12 months. Your dashboard will always show your specific expiration date (e.g., February 6, 2027).

The more you shop, the higher you climb:

• Piercing Friend (Entry Level)
• Stack Lover
• Piercing Muse (Top Tier): Enjoy Double Points (2x) on every order and exclusive priority access!

It’s a win-win! Simply Log In and go to your Rewards Dashboard. Copy your unique Referral Link and send it to your friends.

• Your Friend Gets: A $10 discount code for their first purchase.
• You Get: A $10 reward code credited to your account as soon as their order is confirmed.

There’s no limit to how many friends you can invite—keep sharing the love!

We specialize in high-quality, body-safe metals designed for longevity. Our collections are categorized into three main tiers:

• Premium: ASTM F-136 Titanium (Implant Grade) – The gold standard for skin safety.
• Essential: 316L Surgical Steel – Durable, tarnish-resistant, and great for daily wear.
• Fashion: S925 Sterling Silver & 14K Gold/White Gold Plated Brass – Perfect for occasional styling and trendy looks.

Yes! However, your choice should depend on your sensitivity level:

• For Sensitive Skin/New Piercings: We strongly recommend our ASTM F-136 Titanium. It is 100% hypoallergenic, nickel-free, and biocompatible.
• For Standard Daily Wear: Our 316L Surgical Steel is lead and nickel-free.
• Note on Plating: If you have extreme metal allergies, we recommend choosing our silver-toned Titanium or Steel rather than gold-plated options, as the plating process may affect those with high sensitivities.

Titanium & Surgical Steel (Silver-toned): Yes! These are highly water-resistant and won't tarnish in the shower.

Gold-Plated Steel & Fashion Pieces (S925/Brass): We advise removing these before swimming, showering, or exercising. Exposure to moisture, chlorine, and sweat can accelerate the fading of the gold layer and the natural oxidation of silver/brass.

It is the ultimate choice for body jewelry. Titanium is:

1. Implant Grade: The same material used in medical implants.
2. Lightweight: 45% lighter than steel, making it more comfortable for all-day wear.
3. Healing-Friendly: It doesn't react with body fluids, making it ideal for healing piercings.
4. Nickel-Free: Eliminates the most common cause of jewelry-related skin irritation.

To keep your jewelry sparkling for years to come:

1. Keep it Dry: Store your pieces in your Oumo Pouch when not in use.
2. Avoid Chemicals: Apply lotions, perfumes, and hairsprays before putting on your jewelry.
3. Gentle Cleaning: Wipe with a soft, lint-free cloth after wear to remove skin oils. For a deeper clean on Titanium/Steel, use mild soap and warm water, then dry immediately.

Yes, absolutely! We offer free customization on many of our pieces to ensure the perfect fit for your unique piercing. Depending on the design, we can often customize the:

• Post Length: (e.g., 6mm, 8mm, 10mm, 12mm)
• Gauge (Thickness): (e.g., 16G, 18G, 20G)
• Backing Style: (e.g., Flat back vs. Ball back)
• Diameter: For hoops and horseshoe rings.

Please check the "Product Detail" or "Description" section on each product page.

If an item is eligible for customization, we will clearly list the available options (such as alternative post lengths or gauges) right there.

Requesting a custom size is simple and happens during checkout:

1. Add to Cart: Select your favorite pieces and add them to your shopping bag.
2. Leave a Note: On the Cart Page, you will see an "Order Note" (or "Special instructions for seller") box.
3. Specify Your Needs: Simply type your requested size or backing style in that box (e.g., "Please customize the Calia Stud to 8mm post length").
4. Checkout: Proceed to checkout as usual. Our team will review your note and customize the piece before shipping!

For most standard size adjustments (like changing a 6mm post to 8mm), we provide this service completely FREE of charge! It’s our way of helping you build your perfect ear stack.

To ensure your jewelry fits perfectly and meets our high-quality standards, customized orders require a processing time of 3-5 business days before they are shipped.

While our standard pieces usually ship within 48 hours, these extra few days allow our specialists to manually adjust your post length, gauge, or backing style with precision. We appreciate your patience—great things (and perfect fits) take a little more time!

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer Shop Pay Installments for flexible payment options.

Yes! You can browse and check out in your local currency. Our store uses a multi-currency system to ensure the price you see is the price you pay, with no hidden conversion fees at checkout.

Enter your code in the "Discount code" field during checkout. Please note that only one promo code can be used per order, and they cannot be combined with other offers or automatic discounts.

Promo codes cannot be stacked. If you are already enjoying an automatic deal, a second code will not apply.

Also, ensure the code hasn't expired and your cart meets the minimum requirements.

All successful returns are issued as Store Credit only.

• How it works: Once your return is received and inspected, the credit will be automatically added to your OumoJewelry account.
• Notification: You will receive a confirmation email the moment your credit is ready to use.

Using your Store Credit is simple and automatic! Just follow these steps:

1. Log In:Make sure you are Logged In to your OumoJewelry account before checking out.

2. Checkout:Proceed to the Payment step of the checkout process.

3. Apply Credit:Under the Payment Options section, you will see your available Store Credit balance. Simply check the box or click "Apply" to use it.

4. Instant Discount:The credit amount will be immediately deducted from your order total.