14-Day Return & Exchange Policy

We want you to feel confident and comfortable with your jewelry. If something isn’t quite right, we’re here to help.

1. 14-Day Returns & Exchanges

You may request a return or exchange within 14 days of delivery. Each product is eligible for one return or exchange only.

2. Return Options

Once your return is received and inspected, you may choose:

• Refund to Original Payment Method
  A refund for the product price will be issued to your original form of payment. 
  
• Store Credit
  A refund issued as store credit (equal to the product price), which can be used toward any future purchase.
  

3. Exchanges (Size / Variant)

We offer exchanges for the same product in a different size or variant.

• The item must be returned in its original condition
• Return shipping cost is the responsibility of the customer
• Once received, we will process your exchange accordingly

For size-related issues, you can contact us at hello@oumojewelry.com before returning. Our team (including professional piercers) can help recommend a more comfortable and suitable size based on your wearing experience.

4. Lost Pieces / Missing Parts

Lost items or detached pieces (such as tops/charms.backs) are not eligible for return or refund. If you need replacement parts or compatible accessories, please contact us at hello@oumojewelry.com — we’ll help you find the correct fit.

5. Condition of Returned Items

Items must be returned in their original, unworn condition with all original packaging. Returns that show signs of wear, damage, or alteration may be rejected or subject to a restocking fee.

5. Important Notes

• Return shipping costs are the responsibility of the customer for all returns and exchanges, unless the item arrived damaged or incorrect.
• We recommend using a tracked shipping method, as we cannot process returns lost or damaged in transit.
• Original shipping fees paid at checkout are non-refundable.
  
• Returns that do not meet the above conditions may not be accepted

6. Need Help?

If you’re unsure about sizing, fit, or compatibility, feel free to reach out anytime at hello@oumojewelry.com. We’re always happy to help you find your perfect fit.