Return & Exchange
RETURN
We want you to love your purchase, but we understand that sometimes things don’t go as planned. We accept returns on all products within 14 days of delivery. If you’d like to initiate a return, we’re here to make the process as smooth and stress-free as possible. Here’s what you need to do:
1. Send us an email at hello@oumojewelry.com with your return request. Be sure to include your order number and a clear image of the item(s) you’d like to return.
2. Our friendly support team will respond promptly with the next steps and all the details you need to complete your return.
3. Once we receive and process your return, we’ll issue you a refund of store credit, which you can use anytime for any of our products.
Please note: Customers are responsible for the return shipping cost. Shipping fees are non-refundable.
We’re here to help every step of the way. If you have any questions or concerns, don’t hesitate to reach out. Your satisfaction is our priority, and we’re committed to ensuring you have a positive shopping experience with us.
- I have received an incorrect item, what should I do?
If you believe you have received the wrong item, contact us at hello@oumojewelry.com. Together with this e-mail, please provide us with your Order ID and a clear image of the incorrect product received.
- 90 Days warranty, read more here.