Have a question? Feel free to check out our FAQs
We accept returns on all products within 14 days of delivery. Items must be:
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
To initiate a return, please submit your return request on our return center.
We offer exchanges for the same product in a different size or variant.
For size-related issues, you can contact us at hello@oumojewelry.com before returning. Our team (including professional piercers) can help recommend a more comfortable and suitable size based on your wearing experience.
Yes! We offer options for all skin types, but we recommend choosing the material that best fits your sensitivity level:
Pro Tip: If you want 'set-it-and-forget-it' jewelry that stays bright and irritation-free forever, go with Titanium!
Using your Store Credit is simple and automatic! Just follow these steps:
1. Log In:Make sure you are Logged In to your OumoJewelry account before checking out.
2. Checkout:Proceed to the Payment step of the checkout process.
3. Apply Credit:Under the Payment Options section, you will see your available Store Credit balance. Simply check the box or click "Apply" to use it.
4. Instant Discount:The credit amount will be immediately deducted from your order total.
Please check the "Product Detail" or "Description" section on each product page.
If an item is eligible for customization, we will clearly list the available options (such as alternative post lengths or gauges) right there.
Unlike other stores that only offer small discounts, you can redeem your points for actual products and essential accessories in our Points Shop.
Your delivery time depends on your location and the items ordered:
Processing Time: Most orders are processed within 48 hours. If your order includes customized pieces, please allow 3-5 business days for fulfillment.
Shipping Estimates:
For a complete list of shipping times and rates by country, please refer to our Shipping Policy.
It depends on how you placed your order:
For Guest Checkout:
Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number and a direct link to the carrier's website. Please check your inbox (and spam folder) for this email.
For Account Holders:
Simply Log In to your OumoJewelry account. Go to "My Orders", select your recent purchase, and you will find the real-time tracking status and history there.
If your order is not processed by the estimated shipping date, our Customer Service team will contact you with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to email (hello@oumojewelry.com) should you have any questions.
Yes! We offer Free Standard Shipping on all orders over $60.For orders below this amount, shipping costs are calculated at checkout based on your destination.
Sometimes carriers mark packages as delivered early. Please check with neighbors or your building manager first.If it hasn't arrived within 2 business days of the "Delivered" status, contact us (hello@oumojewelry.com) so we can open an investigation.
No, you don't have to worry about that! All applicable customs, duties, and taxes are included in the final price at checkout.We ensure a "Delivered Duty Paid" (DDP) experience, so there are no hidden fees or surprise charges when your package arrives.
We accept returns on all products within 14 days of delivery. Items must be:
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
To initiate a return, please submit your return request on our return center.
Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!
We offer exchanges for the same product in a different size or variant.
For size-related issues, you can contact us at hello@oumojewelry.com before returning. Our team (including professional piercers) can help recommend a more comfortable and suitable size based on your wearing experience.
Our 90-day warranty covers manufacturing defects that appear during normal use.
If you experience any of the above within 90 days, we’re here to help.
Some issues occur due to daily wear or external factors and are not considered manufacturing defects. Not covered under warranty:
If you’re unsure whether your situation qualifies, feel free to ask—we’re always here to help.
To file a warranty claim, please email us at hello@oumojewelry.com with:
Our team will review your request and respond within 2–3 business days.
If approved, you will receive:Refund of store credit
Turn your passion for sparkle into rewards!
At OumoJewelry, we believe every piece of self-love deserves to be celebrated. Our Rewards Program is designed to give back to our amazing community. The more you shop, the more you earn.
It’s completely free! Simply create an account or log in to start earning points. You’ll even get a Welcome Bonus just for signing up!
There are plenty of ways to grow your balance:
Unlike other stores that only offer small discounts, you can redeem your points for actual products and essential accessories in our Points Shop:
It’s a simple process:
YES! One of the best perks of OUMO+ is that our reward codes are stackable. You can use your "Free Product" code even if you are already using another promotional discount on your order.
To keep your account active, simply earn or redeem points once every 12 months. Your dashboard will always show your specific expiration date (e.g., February 6, 2027).
The more you shop, the higher you climb:
It’s a win-win! Simply Log In and go to your Rewards Dashboard. Copy your unique Referral Link and send it to your friends.
There’s no limit to how many friends you can invite—keep sharing the love!
We specialize in high-quality, body-safe metals designed for longevity. Our collections are categorized into three main tiers:
Yes! However, your choice should depend on your sensitivity level:
Titanium & Surgical Steel (Silver-toned): Yes! These are highly water-resistant and won't tarnish in the shower.
Gold-Plated Steel & Fashion Pieces (S925/Brass): We advise removing these before swimming, showering, or exercising. Exposure to moisture, chlorine, and sweat can accelerate the fading of the gold layer and the natural oxidation of silver/brass.
It is the ultimate choice for body jewelry. Titanium is:
To keep your jewelry sparkling for years to come:
Yes, absolutely! We offer free customization on many of our pieces to ensure the perfect fit for your unique piercing. Depending on the design, we can often customize the:
Please check the "Product Detail" or "Description" section on each product page.
If an item is eligible for customization, we will clearly list the available options (such as alternative post lengths or gauges) right there.
Requesting a custom size is simple and happens during checkout:
For most standard size adjustments (like changing a 6mm post to 8mm), we provide this service completely FREE of charge! It’s our way of helping you build your perfect ear stack.
To ensure your jewelry fits perfectly and meets our high-quality standards, customized orders require a processing time of 3-5 business days before they are shipped.
While our standard pieces usually ship within 48 hours, these extra few days allow our specialists to manually adjust your post length, gauge, or backing style with precision. We appreciate your patience—great things (and perfect fits) take a little more time!
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer Shop Pay Installments for flexible payment options.
Yes! You can browse and check out in your local currency. Our store uses a multi-currency system to ensure the price you see is the price you pay, with no hidden conversion fees at checkout.
Enter your code in the "Discount code" field during checkout. Please note that only one promo code can be used per order, and they cannot be combined with other offers or automatic discounts.
Promo codes cannot be stacked. If you are already enjoying an automatic deal, a second code will not apply.
Also, ensure the code hasn't expired and your cart meets the minimum requirements.
All successful returns are issued as Store Credit only.
Using your Store Credit is simple and automatic! Just follow these steps:
1. Log In:Make sure you are Logged In to your OumoJewelry account before checking out.
2. Checkout:Proceed to the Payment step of the checkout process.
3. Apply Credit:Under the Payment Options section, you will see your available Store Credit balance. Simply check the box or click "Apply" to use it.
4. Instant Discount:The credit amount will be immediately deducted from your order total.
Don't hesitate to contact us.
